Résumé
Experienced Information Technology Assistant with a demonstrated history of working in the international trade and development industry. Skilled in Network Administration, Windows 7, Internet Protocol Suite (TCP/IP), SQL, and ITIL. Strong information technology professional graduated from Boot Camp training offered by Velocity Knowledge .
Expériences professionnelles
Conference technician
World Health Organization
Depuis le 02 août 2019
- Assisted with the Maintenance & Operation of the Audio Conference Equipment.
- Management of Conference Rooms and the technical projects related to the infrastructure of the Conference Rooms.
- Established standard SOP’s on preparing for and delivering support for Video and audio conferences.
- Coordinated and piloted the Full Conference Booking System project (Integrated Conference Services Reservation System NFS).
- Assisted users while attending Videoconferencing, WebEx, Teams, Zoom sessions and simultaneous interpretations in 3 languages (French, English and Portuguese) in virtual or hybrid mode.
It assistant
World Bank Group
De Mai 2013 à Août 2019
- Desktop Support, Network Support and Telephony/telecoms Support.
- Facilitated the preparation of the videoconferencing and Audioconferencing and collaboration technologies like Cisco jabber, WebEx, Teams, Webinars, and cloud technologies.
- Installed, configured, and supports Bank standard hardware and software, including desktops, laptops,
printers, scanners and 3G/4G mobile devices.
- Worked closely in Partnership with Resource management teams on procurement of office technology products, services and facilitates contacts with local vendors.
- Maintained the office’s ICT Service Inventory including regular updates of the documentation.
It help desk
COMMERCIAL BANK TCHAD
De Novembre 2011 à Mai 2013
- Involved into daily Backup operations.
- Responsible for Responding to users support requests via telephone and resolving each issue.
- Provided support to end users, including LAN connectivity, hardware, software, and printing.
- Inventory of IT Infrastructures.
It intern
UNDP
De Février 2010 à Septembre 2010
- General IT Support.
- Maintenance including Troubleshooting of Hardware and Software of Desktop PCs, users Laptops and Windows 2003 Server.
- Configured Network Printers and Resolving Network connectivity issues.
- Re-Installed Operating System, formatting systems, Applications and Utility Software.
- Installed and configured approve computer hardware and licensed software, following agreed policies and procedures.
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