International Customer Success Agent  

💪 The Team:

You will join the Customer Care team, an international business unit composed of 10 people all throughout the year and supported by seasonal employees (up to 30) during the summer.

At Click&Boat, our operations are divided into three main Business Units:

Supply: Engages with boat owners to optimize listings and ensure top-quality service.
Sales: Supports tenants throughout the booking process, from initial inquiries to finalizing deals.
Customer Care: Acts as the primary point of contact after a booking, managing communication between boat owners and tenants, and addressing modifications, cancellations, insurance, or accident-related issues.

The Customer Care team is led by Edoardo, Head of Customer Care, and is structured by request complexity: Level I and II. In this role, you’ll join the Level I team and report directly to Francesca, the team Lead.


🚀 Missions:

As a Customer Care Agent intern, you will be the first point of contact for Click&Boat’s users (owners and tenants) via email (60%) and phone (40%). You’ll handle inquiries before, during, and after boat rentals.

Cliquez pour voir l'offre complète